About: From the Writer's Desk

While nobody likes negative customer experiences or complaints, they're a necessary reality for any business owner. How you handle your customer complaint management can make or break your business's dignity and reputation. Learn how to navigate this tricky gray area with ease and comfort. Let's get into it!

Suspend Your Emotions

Of course, nobody likes being criticized or attacked....

Turnover is one of the biggest ways sales companies lose money. Some formulas estimate it can cost over 200% of an employee's annual salary to replace them. Keeping your team happy will help retention, but eventually, sales employees will move on, and you'll have to replace them. To help mitigate the extra cost, it's...