An industry with endless competition and catering to changing tastes and customer expectations. Restaurants need to stay on the cutting edge as more and more people are dining out regularly. Guests demand good, clean food and excellent service regardless of the type of eatery. Increased online presence gives people access to 24/7 to reviews, so it’s important to stay ahead of the curve. Use mystery shopping to touch base with your customers and find if what you’re doing is what is expected.