Category Archives: Mystery Shopping

The hospitality industry is one of the most exciting industries and it has a lot of different facets.  If you are in the hospitality industry, you know that it is not easy to keep your customers happy. There are so many things you can do wrong, and even if everything goes right, some...

Mystery shopping is a great way to measure customer satisfaction. It is a concept that has been around for decades, but it is still one of the best ways to get feedback on your brand, products and services. If you are considering using mystery shopping as part of your marketing strategy, here are...