Customer Experience Management & Consultancy
We are PURE CX
providing innovative customer experience management solutions across the globe!
Welcome to Our Company!
PURE CX is a customer experience management agency based in Dubai. We specialise in innovative solutions to enhance customer service for leading industries and organizations.
We are helping businesses create a customer-centric environment through expert market research, consulting, and training services.
Keeping the customer at the forefront is the new norm. Understanding your customer, anticipating their needs, predicting their behaviour, and satisfying their desires is the number one priority for any business. Companies that manage to establish long lasting relationships with their consumer will be rewarded with long lasting customer loyalty.
We research and analyse the right consumer metrics to ensure customer service excellence is delivered by your employees. Our aim is to help you elevate the customer experience and drive brand loyalty.
With PURE CX, you can expect a winning strategy for business growth.
About Us
Who We Are
PURE CX is founded on more than two decades of international customer experience management in retail, tourism and hospitality industries by a team of enthusiastic consultants.
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What We Do
We assess the market, your company, and customers by gathering feedback from various touch points within your business and outline the areas that impact your company’s performance the most.
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Why Pure
Because we are:
Passionate about the business we do and united as a one-stop portal offering you the essential solutions you need to purely enhance your business.
Our Organisation
Market Researchers
Understanding customer needs and expectations is essential to stay ahead of the competition. Our...
Consultants
For our hospitality and government programs, we work with experienced hospitality consultants. They are...
Trainers
We work with a team of independent trainers to support your training needs whether...
Product Innovators
Customer Experience is the ultimate innovation. The rules of competition are changing and your...
Our Services
Mystery Shopping
PURE CX helps companies and brands connect the dots in their business through relevant and proactive consumer market research.
Hotel Audits
Quality customer service is integral to maintaining a relevant presence in the tourism industry. Periodic evaluations ensure that your facilities and team are up to standard.
Voice Of Customer
To help businesses improve their customer service and products, PURE CX offers targeted customer satisfaction and NPS surveys.
Workforce Solutions
The most valuable resource affecting your bottom line is your team. Our training and development solutions will help your employees to increase knowledge and functional skills.
Assessment Tools For Brands
Delivering the brand promise across the globe is challenging. We are monitoring the market in real time and provide instant feedback on the areas which matter to you most.
Testimonials
From the Blog
14 Key Metrics For Customer Experience Programs
Only companies that collect data and calculate relevant metrics for customer experience can improve it sustainably. Here you will find the most important metrics that our clients utilize...
Tips To Improve The Customer Experience
Did you ever wonder what the most successful companies do to satisfy their customers in an ever changing environment? KPMG's annual Customer Experience Report shows that companies that continuously...
The Importance of Mystery Shopping Post COVID-19
The coronavirus pandemic COVID-19 has affected every aspect of our daily lives and business; with the whole world going into lockdown. Since the end of April, 2020 some...
Contacts
DWC-LLC
Business Center, Dubai World Central
P.O. Box 390667 / 644322
Dubai,
United Arab Emirates
Telephone:+971-50-453-3061
E-mail: info@pure-cx.com
