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Are You Overlooking the Importance of Organizational Culture?

Do you feel like your employees aren't reaching their full potential? Maybe you notice that they're dreading coming into work. Or maybe you just have poor retention. Whatever the issue is, the solution is one that you might be overlooking: organizational culture. Organizational culture is a very important part of a workplace. In many cases, it can actually...

Why Aren’t You Following this Customer Experience Management Checklist?

Poor customer service costs businesses over $338.5 billion every year. You want to give your clients the best experience possible, but you don't know how to measure customer experience. That's why we've created the ultimate checklist in measuring customer experience and posted it here.

How To Measure Customer Experience 101: Know Your Customer

Poor customer service...