Customer Experience Management & Consultancy
Only companies that collect data and calculate relevant metrics for customer experience can improve it sustainably. Here you will find the most important metrics that our clients utilize in customer experience programs.
Satisfied customers are loyal customers. They are more likely to recommend brands and purchase again. Therefore, many companies rely on customer experience...
Did you ever wonder what the most successful companies do to satisfy their customers in an ever changing environment?
KPMG's annual Customer Experience Report shows that companies that continuously adapt to customer needs are the most successful. Any brand that utilizes artificial intelligence can count themselves among the top customer experience performers.
The coronavirus pandemic COVID-19 has affected every aspect of our daily lives and business; with the whole world going into lockdown. Since the end of April, 2020 some countries are slowly easing restrictions and opening up to a changed new world. Consumer habits and priorities all have changed within a short period of...
A lot has changed since the outbreak of the novel coronavirus in Wuhan, China late 2019. A silent and invisible enemy travelled around the globe rapidly forcing mankind to press the pause button. The entire world has come to a standstill as one country after another implemented strict lockdown measures and shut...
