Category Archives: Hotel Industry

Did you know 86 percent of customers in the hospitality industry are willing to pay an extra dollar for a better experience? If you are a hotel owner or manager, you cannot afford to deliver sub-par customer services. You will no doubt lose your customers to competitors offering upgraded services, and this means a loss of...

Every business has a specific brand that it needs to grow and cultivate. Thus, brand compliance is important when putting together any marketing materials and teaching new workers. It's important to keep your brand focused on the original guidelines you created when you first started the company. You need to align your story with the personality of...

What if I told you that internal fraud robs hotels of up to 6% of gross revenue every year? And that’s not counting credit card fraud by guests and vendor scams. You’d probably ask how you can make fraud detection a priority, right? The first step is having a hotel audit and an integrity visit, so...