We are PURE CX
providing innovative customer experience management solutions across the globe!
Welcome to Our Company!
PURE CX is a market research and consulting company based in Dubai. We specialise in innovative solutions to enhance consumer experience for leading industries and organizations.
We are helping businesses get in shape for the greatest exhibition of the century – EXPO 2020 – through expert market research, consulting, and training services.
An estimated 25 million visitors will be coming to Dubai between October 2020 and April 2021. Companies, including retail chains, restaurants, hotels, and government entities, must be ready to meet the influx of people and deliver exceptional service. PURE CX puts your company on the path to delivering excellence for what is expected to be the greatest show on earth.
We research and analyse the right consumer metrics to ensure excellence in the delivery of service by your employees. Our aim is the happiness of your customers and clients.
With Pure CX, you can expect a winning strategy for business growth.
Who We Are
PURE CX is founded on more than two decades of international customer experience management in retail, tourism and hospitality industries by a team of enthusiastic consultants.Read more
What We Do
We assess the market, your company, and customers by gathering feedback from various touch points within your business and outline the areas that impact your company’s performance the most.Read more
Because we are:
Passionate about the business we do and united as a one-stop portal offering you the essential solutions you need to purely enhance your business.
Understanding customer needs and expectations is essential to stay ahead of the competition. Our...
For our hospitality and government programs, we work with experienced consultants from INTERNATIONAL HOSPITALITY...
We work with a team of independent trainers to support your training needs whether...
Customer Experience is the ultimate innovation. The rules of competition are changing and your...
Customer Experience Management
PURE CX helps our clients connect the dots in their business through relevant and proactive consumer market research.
Quality customer service is integral to maintaining a relevant presence in the tourism industry. Periodic evaluations ensure that your facilities and team are up to standard.
Voice Of Customer
To help businesses improve their services and products, PURE CX offers targeted customer satisfaction surveys.
The most valuable resource affecting your bottom line is your team. Our training and development solutions will help your employees to increase knowledge and functional skills.
Assessment Tools For Brands
Delivering the brand promise across the globe is challenging. We are monitoring the market in real time and provide instant feedback on the areas which matter to you most.
- We started our collaboration with PURE CX back in 2015 as we needed to improve our business, the quality we were delivering to our customers and to spot any 'blind' areas that needed to have more control. We were lucky to work with a great team of people at management level as well as project managers, who were devoted to Continue Reading
- Acquiring the assistance of INTERNATIONAL SERVICE CHECK has greatly helped us monitor the outlet performance ensuring brand standards of quality service and food are delivered consistently. Reports are done fairly and feedback from our company is easily accommodated. The open collaboration between our companies is what made this partnership a success.
From the Blog
While nobody likes negative customer experiences or complaints, they're a necessary reality for any business owner. How you handle your customer complaint management can make or break your business's...
Turnover is one of the biggest ways sales companies lose money. Some formulas estimate it can cost over 200% of an employee's annual salary to replace them. Keeping your...
The tourism industry is rapidly changing on a massive scale. The market has adapted to suit new demands of tourists, and there are even more demands yet to...
Business Center, Dubai World Central
P.O. Box 390667
United Arab Emirates