Category Archives: Customer Experience

Why Aren’t You Following this Customer Experience Management Checklist?

Poor customer service costs businesses over $338.5 billion every year. You want to give your clients the best experience possible, but you don't know how to measure customer experience. That's why we've created the ultimate checklist in measuring customer experience and posted it here.

How To Measure Customer Experience 101: Know Your Customer

Poor customer service...

The Relationship Between Restaurant Ratings and Your Bottom Line

The restaurant industry in the Middle East is becoming increasingly competitive. With over 9,000 restaurants in Dubai alone, restaurant owners and managers looking to beat the competition must offer not only tasty cuisines, but also excellent customer service. And, did you know the majority of internet users now search the online ratings of local businesses, including...