Category Archives: Customer Experience

Small businesses that rely on Excel spreadsheets are losing out to competitors. Without a customer relationship management (CRM) system in place, there's no way a small business can keep up with company and client base growth. Time wasted using spreadsheets and difficulties in accurate record-keeping also impact on the customer experience. Without happy customers,...

It's no secret that building trust online is one of the best ways to create a solid consumer base. One of the most effective ways to gain your audience's attention is through positive customer service reviews. In fact, approximately 84 percent of consumers trust online reviews as much as they would trust their own friends. Furthermore,...

Business moves at a rapid pace. Things are constantly changing and evolving in the hospitality, customer service, and retail world. Technology is changing the way businesses interact and serves their customers. People expect more than ever when it comes to customer service. Keeping your services up to date with efficient and quality hospitality is important....

Struggling to understand how to improve customer satisfaction for your business? It's important that you figure out how. If you disappoint a customer, it's not so easy to just attract a new one. Research shows that it's more expensive to find new customers than it is to keep the ones you have. Making and keeping customers happy is...