Category Archives: Customer Experience

Why Undergoing a Brand Audit Is Great for Your Business

Business moves at a rapid pace. Things are constantly changing and evolving in the hospitality, customer service, and retail world. Technology is changing the way businesses interact and serves their customers. People expect more than ever when it comes to customer service. Keeping your services up to date with efficient and quality hospitality is important....

Why Aren’t You Following this Customer Experience Management Checklist?

Poor customer service costs businesses over $338.5 billion every year. You want to give your clients the best experience possible, but you don't know how to measure customer experience. That's why we've created the ultimate checklist in measuring customer experience and posted it here.

How To Measure Customer Experience 101: Know Your Customer

Poor customer service...